Refund policy

Right of withdrawal for the delivery of goods

Consumers have a statutory right of withdrawal for paid contracts concluded with a trader in accordance with the following provisions.

Right of withdrawal

You may withdraw from the contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, other than the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you have the following options:

Online withdrawal function: The easiest way to withdraw from the contract is via the “Withdraw from contract” button in the footer of our shop. There you enter your name, your order or invoice number and your email address. If you use this online function, we will promptly send you confirmation of receipt of your withdrawal, usually by email, on a durable medium, including the content of your declaration as well as the date and time of receipt. This confirmation only documents receipt of your declaration; its legal effectiveness will be assessed separately in each individual case.

Withdrawal form or informal declaration: Alternatively, you may send us a clear declaration of your decision to withdraw from the contract by another means, for example by letter or email. Please provide at least your first and last name or company name, your email address and your order or invoice number so that we can assign your withdrawal correctly.

To meet the deadline, it is sufficient to send the notification in good time.

Consequences of withdrawal

In the event of withdrawal, all payments received, including standard delivery costs, will be refunded within fourteen days from receipt of the withdrawal declaration. Additional costs resulting from a delivery method other than the standard delivery are excluded.

The refund will be made using the same means of payment as used for the original transaction, unless otherwise agreed.

We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods.

The goods must be returned within fourteen days after declaring the withdrawal. The direct return costs are borne by the consumer. The amount depends on the product weight and the size of the shipment. For very heavy or bulky products, return costs may amount to up to EUR 200.

Assessment of your products

We want your return to be processed quickly and smoothly. We therefore ask you to handle the products and the original packaging with care.

You may of course inspect and check our products as you would in a store. However, putting the product into operation or installing it is not permitted.

What is allowed?

Carefully opening the packaging, for example by cutting adhesive tape instead of tearing it open, unpacking the ordered product and visually inspecting it. For example:

Unpacking a roof tent and unfolding it, without mounting it on the vehicle, on a clean, dry surface, such as a garage or workshop floor, in order to check the material, workmanship and dimensions
Taking an awning out of the box and checking its length, fabric and workmanship
Unpacking a roof rack and checking the components for completeness and fit for your vehicle
Taking out a winch, lighting system or recovery equipment and checking the workmanship and scope of delivery

What is not allowed?

You may not use the product. For example:

Mounting a roof tent on the vehicle, setting it up outdoors, entering it with shoes, sleeping in it or taking it on a trip
Bolting an awning to the vehicle or extending it outdoors
Mounting a roof rack on the vehicle or loading it with weight
Wiring a winch or testing it under load
Installing lighting systems, connecting them or testing them when installed

Original packaging

Please keep the original packaging carefully until you are sure that you will keep the product. Especially for roof tents, awnings and roof racks, the packaging is specifically designed for the product and is necessary for safe return transport as well as resale as new goods.

Destroyed, damaged or lost original packaging may result in a reduction in value, as we can no longer sell the product as new in this condition and must have replacement packaging produced.

Reduction in value

You only have to compensate for any loss in value if this loss is due to handling of the goods that was not necessary to inspect their condition, properties and functionality.

If you use the product or if the original packaging is missing or unusable, we are entitled to retain compensation for loss in value from the purchase price. If the product shows clear signs of use or if the original packaging is missing, we can no longer offer the product as new. In this case, we will retain part of the purchase price. The amount depends on the specific condition of the product and the costs incurred for restoration or packaging. We will of course refund the remaining amount to you.

Exclusion of the right of withdrawal

Goods made to customer specifications or personalised goods
Goods that have been inseparably mixed with other goods

General information

Damage and soiling must be avoided.
Freight collect or unpaid shipments will not be accepted.

Withdrawal to be addressed to

The fastest way to reach us is via the “Withdraw from contract” button in the footer of our shop. Alternatively, please address your withdrawal to:

horntools GmbH
Wallenmahd 23
6850 Dornbirn
Austria

Email: info@horntools.com